Shangri-La Toronto

Check-in

Check-in is from 3:00 PM until 5:00 AM. Guests must be at least 19 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). For any questions, please contact the property using the information on the booking confirmation. The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The listed child breakfast fee applies to guests age 11 and younger.

Other details

Grab a bite at Bosk, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
The Path - 0.1 km / 0.1 mi
PATH Underground Shopping Mall - 0.1 km / 0.1 mi
Queen Street West - 0.2 km / 0.1 mi
Royal Alexandra Theatre - 0.2 km / 0.2 mi
Roy Thomson Hall - 0.3 km / 0.2 mi
Four Seasons Centre - 0.3 km / 0.2 mi
Osgoode Hall - 0.4 km / 0.2 mi
Toronto-Dominion Centre - 0.4 km / 0.2 mi
Princess of Wales Theatre - 0.4 km / 0.3 mi
Canada Permanent Building - 0.5 km / 0.3 mi
TIFF Bell Lightbox - 0.5 km / 0.3 mi
Nathan Phillips Square - 0.5 km / 0.3 mi
Metro Toronto Convention Centre - 0.7 km / 0.4 mi
Spadina Avenue Shopping District - 0.7 km / 0.5 mi
401 Richmond - 0.7 km / 0.5 mi
The nearest airports are:
Billy Bishop Toronto City Airport (YTZ) - 3.1 km / 1.9 mi
Toronto Pearson Intl. Airport (YYZ) - 27.2 km / 16.9 mi

• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• No cribs (infant beds) available
• No rollaway/extra beds available
• Cashless transactions are available
• Contactless check-in is available
• Green Key Global

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 50
• Only dogs and cats are allowed
• Pet max weight (per pet) in kg is 23
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets allowed