U-GO Refugio Tropical en Torres del Lago

Check-in

Check-in is from 3:00 PM until 11:00 PM. Guests must be at least 21 to check-in.

This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property

Other details

Distances are displayed to the nearest 0.1 mile and kilometer.
El Laguito Beach - 0.3 km / 0.2 mi
Bocagrande Beach - 0.3 km / 0.2 mi
Centro Comercial Nao - 0.7 km / 0.4 mi
Castillo Grande Beach - 0.7 km / 0.5 mi
Rio Cartagena Casino - 0.8 km / 0.5 mi
Castillo Grande Beach Plaza - 1.3 km / 0.8 mi
Malecón Bahía de las Ánimas - 1.4 km / 0.9 mi
Plaza Bocagrande Commercial Center - 2.1 km / 1.3 mi
Naval Base ARC Bolívar - 2.1 km / 1.3 mi
Hospital Naval de Cartagena - 3.4 km / 2.1 mi
Bodeguita Dock - 3.8 km / 2.4 mi
Parque de La Marina - 3.9 km / 2.4 mi
La Marina Park - 3.9 km / 2.4 mi
Alcaldia (City Hall) Cartagena - 4.2 km / 2.6 mi
Aduana Square - 4.2 km / 2.6 mi
The nearest major airport is Rafael Nunez Intl. Airport (CTG) - 9.7 km / 6 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Pool access available from 8:30 AM to 5:30 PM.

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Cleaning fee: COP 110000 per accommodation, per stay (varies per unit)
• You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.